Your Safety is Our Absolute Priority – SWAT’s COVID-Ready & Hygiene-First Protocol
At SWAT Exterminators & Weed Control, we have never compromised on health and safety – long before the pandemic and even more so now. Every single team member, from technicians and drivers to office staff, follows a strict, documented sanitising and hygiene protocol every day. This protects our staff, their families, and most importantly – you, our valued customer.
Here’s exactly how we keep everyone safe:
On the Job – At Your Home or Business
Our technicians arrive clean, masked, and fully prepared. The following rules are non-negotiable:
- Face masks (surgical or higher grade) are worn at all times when speaking to customers and whilst inside any premises – no exceptions
- Gloves are changed between properties when required
- Shoe covers used on request or in ultra-clean environments (hospitals, new homes, food factories)
- Hands and forearms sanitised with 70 % alcohol gel or proper hand-washing at these exact moments:
- Before stepping out of the vehicle on site
- After greeting the customer and again after any handshake (where still offered)
- Before entering your home or office
- After completing the treatment
- Before handing over paperwork, business cards, or invoices
- After receiving cash or card payment
- Immediately after getting back into the vehicle
- Before eating or drinking anything during the day
- All equipment (spray units, torches, ladders, clipboards, phones) is wiped down with disinfectant before and after every call.
Back at Base – Our Office & Yard
33 West Street, Pietermaritzburg is kept to hospital-level cleanliness:
- Morning ritual – every high-touch surface (door handles, kettle, microwave, water cooler, keyboards, phones, counter tops) is wiped with medical-grade disinfectant
- Reception area fully sanitised after every single visitor
- Weekly microbial fogging of the entire office and store-room using our SABS-approved, super-concentrated, hydrogen-peroxide-based disinfectant (the same product we offer to you for home & office sanitisation)
- All service vehicles are fully fogged and wiped down twice weekly – inside and out
- Fresh face mask daily – yesterday’s mask is disposed of responsibly; every technician starts the day with a new one
- Temperature screening and health declaration for every person entering our premises
Extra Measures for Extra Peace of Mind
- Contactless quotations and invoicing via WhatsApp or email whenever possible
- Card payments preferred (machine sanitised after every use)
- Technicians carry their own drinking water – we politely decline tea/coffee offers to minimise risk
- If anyone in our team feels unwell – they stay home, get tested, and only return with a negative result
Because we follow these rules religiously, we have maintained a 100 % clean health record throughout the entire pandemic – not one case has ever been linked to a SWAT visit.
When you see the SWAT vehicle pull up and our technician step out masked, gloved, and ready – you can relax. You’re not just getting the best pest or weed treatment in KwaZulu-Natal…
You’re getting the safest.
SWAT – Tough on pests, gentle on people.
Call or WhatsApp us today – we’re ready, we’re clean, and we’re coming to help!